10 In a Row - CXi Champion 2024

Ten in a Row as Credit Unions Voted Customer Experience Champions in Ireland.

For an unprecedented ten consecutive years, credit unions are named the undisputed champions in Ireland for Customer Experience

For a record-breaking 10th consecutive year, credit unions have topped the league table for best customer experience in Ireland, according to the 2024 Customer Experience Insight (CXi) Report. Furthermore, credit unions are also the only brand to have maintained a constant presence in the top ten since the survey began ten years ago, a testament to the consistency of their CX excellence.

Credit unions achieved an incredible overall CX score of 8.26, with a score of more than 8.0 considered to be the measure of CX Excellence. In contrast, the average score in the financial services sector was 6.91.

We are proud of the values and ethos we have here at Ennistymon & District Credit Union Ltd and of the unrivalled service that we offer to our members. We would like to say a heartfelt thanks to all our valued members for their continued loyalty and support.